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Miller, Ruth A.; Luse, Donna W. – Journal of Information Technology Education, 2004
Although research indicates communication is important among information systems (IS) staff, users, and managers to ensure successful development projects, the ineffective communication skills of IS staff are often cited as a possible cause of failed IS projects. To develop effective systems, communication between IS users and systems developers…
Descriptors: Interpersonal Communication, Information Systems, Factor Analysis, Systems Development