Despite the popularity of service learning, it is sometimes criticized for its lack of academic rigor. This piece provides a counterpoint to that argument by describing a LIS service-learning course from the student's perspective. I focus particularly on the role of reflection, a key component in service-learning courses that helps to…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

College students will face a workplace transformed even from the one that existed five years ago. Public and private organizations presently require employees to possess highly developed core competencies. This shift in expectations, exacerbated by high unemployment among recent college graduates, has made accountability a hot issue for higher…

Program evaluation is recognized as an essential skill set for practitioners in service-related fields, such as education, nonprofit management, social work, and public health. Recently, the need for a public workforce trained in evaluation has increased and is driven primarily by our nation's emphasis on accountability during a time when…

The graduate of the Roofer apprenticeship program is a certified journeyperson who will be able to: (1) understand the principles and practices of roofing; (2) know the characteristics and to understand the actions and interactions of roofing materials; (3) interpret plans and specifications and to layout and develop projects accordingly; (4)…

The graduate of the Heavy Equipment Technician apprenticeship program is a certified journeyperson who will be able to: (1) diagnose repair, and maintain by skills and knowledge gained through training and experience any of the working parts of diesel engines as well as the various components of mobile industrial equipment; (2) use, competently,…

Students in information technology (IT) need realistic, hands-on experience to master IT skills. When students have the opportunity to train with a hands-on curriculum and prepare to certify in the IT field, they become more deeply engaged in both their education and their career path. This article discusses LabSim, an IT certification training…

Although many college students enter leadership programs with the express goal of developing leadership skills, some specialized leadership programs draw students who seek to gain expertise in a disciplinary area, with leadership development as a secondary goal. In the latter case, program developers face the challenge of generating enthusiasm…

Capstone courses in leadership provide students opportunities to synthesize prior knowledge about various aspects of leadership. This article describes the "Leadership for Dummies" project, which could be used as a capstone experience for leadership majors. Based on his experiences as a psychological researcher, Gardner (2008) identified five…

The graduate of the Transport Refrigeration Technician apprenticeship program is a certified journeyperson who will be able: (1) to diagnose repair, maintain and operate transport refrigeration equipment used to heat or cool the load as well as of diesel engines, APUs and other prime movers; (2) to use tools and equipment in order to carry out…

The graduate of the Natural Gas Compression Technician apprenticeship program is a certified journeyperson who will be able to install, commission, maintain and repair equipment used to gather store and transmit natural gas. Advanced Education and Technology has prepared this course outline in partnership with the Natural Gas Compression…

The graduate of the Rig Technician apprenticeship program is a certified journeyperson who will be able to: (1) take responsibility for personal safety and the safety of others; (2) supervise, coach and train apprentices and floor hands; (3) perform the duties of a motorhand, derrickhand or driller; and (4) perform assigned tasks in accordance…

The graduate of the Refrigeration and Air Conditioning Mechanic apprenticeship training is a journeyman who will: (1) supervise, train and coach apprentices; (2) use and maintain hand and power tools to the standards of competency and safety required in the trade; (3) have a thorough knowledge of the principle components of refrigeration systems,…

The graduate of the Outdoor Power Equipment Technician apprenticeship program is a certified journeyperson who will be able to: (1) supervise, train and coach apprentices; (2) service, maintain, repair and rebuild outdoor power equipment and outdoor power equipment accessories; (3) communicate clearly with customers, staff, suppliers, as required;…

Allama Iqbal Open University (AIOU) is the first Open University in Asia and established in 1974 on the model of UKOU. AIOU uses different media for the delivery of instruction. It has a well established Institute of Educational Technology which has radio and TV production facilities and advance level of work in computer technology. AOU offers…