The COVID-19 pandemic forced organizations into rapid transition to virtual workplace settings. Librarians at the University of South Florida conducted a study to discover trends in team communication dynamics among academic librarians working remotely during this period. This study was motivated by a desire to gauge the perceived degree of…

The COVID-19 pandemic impacted libraries tremendously and changed the way services were offered to patrons. Dahlgren Memorial Library was no exception and the library strived to find ways to keep their student assistants employed. This article will discuss how the library trained its student assistants to cover the chat system and work on projects…

During the COVID-19 pandemic, student services leaders needed to adapt to working entirely virtually, find creative solutions to adjust their service delivery, and change how they engaged with their teams. Before COVID-19, studies of virtual leadership focused on virtual teams developed because of the geographical distance between team members.…

The world flipped to remote work overnight with the COVID-19 pandemic. As such, current literature on the pandemic video call work environment is limited and is mainly trade articles. Previous literature used many terms, with one term per study, to evaluate deliberate behaviors where one engaged in an unrelated task with or without a conversation…

Workplace changes and the continuing evolution of how we define and practice technical communication require that we consider collaboration in ways we may not have imagined ten, five or even two years ago. The unexpected COVID-19 pandemic pushed our world and collaboration into additional and unanticipated directions. Since one of our…

This qualitative case study was designed to explore how student services leaders adapted their leadership behaviors and practices in response to moving to the virtual working environment during the COVID-19 pandemic. The case study site was a midsized university in southwestern Ontario. The data collected for the study came from three sources:…

Objective: To lead a brief training session over a distance-learning network. Type of speech: Informative. Point value: 20% of course grade. Requirements: (a) References: Not specified; (b) Length: 15 minutes; (c) Visual aid: Yes; (d) Outline: No; (e) Prerequisite reading: Chapters 12-16, 18 (Bailey, 2002); (f) Additional requirements: None. This…