A fresh coat of paint and new furniture were the obvious external changes to an eleven-year-old computer lab at Bentley University when it was renovated in 2011. More difficult than changing the outward appearance of the room was changing the perceptions of what happens inside. The facility had a reputation of being a place where only students who…

This case study describes the use of a synchronous communication application (MSN Messenger) in a large academic computing environment. It draws on data from interviews, questionnaires and student marks to examine the link between use of the application and success measured through module marks. The relationship is not simple. Total abstainers and…

The purpose of my qualitative, action study was to gain a better understanding of the effects of an experimental college course in computer applications. This inquiry was made concerning both the teacher's and learners' points of view. A holistic, arts-based approach was used by the researcher/teacher in order to design, develop and facilitate a…