The position of writing center assistant director resides in the middle of the often blurry lines of hierarchy. While many writing centers advocate for team leadership, the fact remains that universities are steeped in bureaucratic tradition familiar to university leaders, students, and tutors. Assistant directors accomplish tasks that keep the…

Universities face organisational challenges to learn and adopt administrative practices that aid both staff and educational development. Although the prospects of ambidexterity as an organisational learning strategy are appreciated in research and practice, understanding the nature of culture-based factors that support ambidextrous mindsets in…

Introduction: Job satisfaction is the key to employee engagement and retention. Higher job satisfaction contributes to several positive outcomes for institutions, including lower turnover, higher productivity, lower costs, and employee loyalty. Strategies for increasing employee job satisfaction are more important than ever for research…

Purpose: The primary aim of this study is to delve into the causes of occupational stress and burnout amongst administrative staff members in Pakistani universities. It does so by employing a qualitative research strategy, offering a comprehensive understanding of the issue. Design/methodology/approach: This study uses a qualitative research…

Recent studies have highlighted the major challenges faced by managers in the higher education sector and shown the contradictory demands which foster paradoxical tensions. Previous works have also underlined some specific tensions and rigidities that business school deans regularly face in their role. Yet, few studies have empirically explored…

Many universities are transitioning to more flexible work environments beyond the acute phase of the COVID-19 pandemic. The purpose of this action research study was to investigate the attitudes and experiences of higher education administrative staff related to flexwork and to improve the change leadership self-efficacy of female leaders tasked…

Latinx/a/os have significantly increased in number in the US population. The advancement of mid-level Latinx/a/o professionals in higher education is not occurring at the same rate as the increase of the Latinx/a/o population in the country. This study aimed to examine the perceptions of mid-level Latinx/a/os administrators in their workplace…

The purpose of this study was to design a tool measuring the influence of educational leaders in the health and wellness promotion of their employees. A reliable and valid multidimensional Likert scale instrument "Leaders' Perception of Health and Wellness Promotion" to assess the health and wellness promotion of staff was developed. A…

Sub-degree education is one of the key higher education sectors in Hong Kong. With the effect of managerialism, tertiary institutions tend to transition from a collegial toward a managerial model, and have shifted from teaching-intensive institutions to research-intensive ones. In this study, two key research questions are addressed: to what…

This quantitative methodological research study explored the relationship between compassion and mattering experience from the perspective of leaders and direct reports working in administrative and support functions at a higher education institution. The following two research questions are explored: (1) What is the relationship between…

This study uses the concept of 'organisational power' -- control over the environments in which others interact -- to investigate the structures and lived experience of power among academic associate deans at public, research-intensive universities in the US. Previous research claims that the associate dean role lacks 'legitimate power.' Through…

A shortage of school psychologists has been evident since the profession was initially recognized as a distinct field, and there is insufficient research on what current administrative supervisors are doing to address this problem. This qualitative study examined the perceptions of district level administrative supervisors regarding recruitment…

Purpose: The purpose of this case study was to explore the strategies regional campus leaders used to engage staff and foster performance while required to work remotely during the COVID-19 global pandemic. Methodology: A qualitative case study design, using semistructured interviews, was used to answer the following research question that guided…

Objective/Research Question: Research indicates that work-life integration is linked with career satisfaction for women administrators in higher education. This study focused on midlevel women leaders who are an essential component of higher education organizations and asked the question: how do mid-level women leaders in rural community colleges…

This research looked at how higher education leaders identified and managed their emotions in times of institutional change. Interviews were conducted with higher education leaders who were above the level of director and were not chancellors or presidents. The researcher sought to (1) discover the emotions of higher education leaders in times of…