It is common for enrollment management professionals to encounter challenges in process and practice when implementing new technical systems (Rowan-Kenyon, Martinez Aleman, and Savitz-Romer 2018). Challenges involving the implementation of a digital onboarding platform within established practices have potential consequences for both staff and…

This article examines effective strategies for transitioning from strategic enrollment management (SEM) planning to execution. It offers insights into project organization, KPI measurement, leadership alignment, and budget considerations, providing practical guidance for higher education professionals to successfully implement and sustain SEM…

As the higher education market becomes both more competitive and fragmented (as well as controlled through uncertain and changing regulatory regimes), and as those whom the higher education market serves become more discerning as consumers who apply proven customer behaviors within the market, universities must re-evaluate their internal…

Accountability is a critical part of achieving success in mutual goals and relationships. Throughout Asia and the Pacific, national authorities remain off track in achieving Agenda 2030, particularly Sustainable Development Goal Four (SDG4) on quality education. Persistent challenges, including the lack of data, effective measurement, and…

This report is the third in a three-part series examining how institutions of higher education have responded to state and federal policies limiting the use of transcript holds for unpaid balances. Ithaka S+R partnered with the American Association of Collegiate Registrars and Admissions Officers (AACRAO) to field the 2024 Transcript Hold…

Bangladesh's college sector is in crisis. Poor governance and leadership, staff and student quality, inadequate resources and a weak accountability and monitoring system are among the many challenges. In 2017, the Government of Bangladesh established large-scale Continuing Professional Development (CPD) training for leaders, teachers and…

The main aim of the present study was to analyze the causes, outcomes, and strategies of performance-based budgeting in the Iranian higher education system. To this end, a qualitative approach based on the grounded theory was used. In order to collect reliable data, in-depth semi-structured interviews were conducted with two groups of experts who…

In the United States, higher education institutions must be authorized as postsecondary education providers -- through a process known as state authorization -- to be eligible to receive federal student financial aid funds. Through state authorization policies, state governments play a key role in maintaining accountability for higher education.…

Strategic plans are valuable tools for colleges seeking to cast vision and provide focused guidance for leadership and faculty, but it is not clear how these plans address student success. This study analyzed plans from 55 of the 58 community colleges in North Carolina. First, we analyzed the plans using a 10-step strategic planning framework to…

Organizational change around diversity and inclusion does not occur rapidly in higher education. As institutions strive to deliver on their espoused goals, values, and mission to reflect the social and cultural demographics representative of the state, society, and world, many argue the importance of strategic diversity plans. While recruitment…

The purpose of this study is to provide insight into strategies that promote a practice of evaluation in community colleges. This study focuses on the aspects of organizational culture including employee engagement, leadership participation, evaluation practices, values and expectations, organizational norms, and benefit and incentive system…

Neoliberal theories--whether the new public management, principal-agent theory, or performance management--have provided the rationale for sweeping reforms in the governance and operation of higher education. This paper expands our understanding of neoliberal theory and practice by examining a leading neoliberal reform: performance-based funding…

This article reports on a statewide implementation of a corequisite model of instruction for first year writing at two- and four-year public, postsecondary institutions in Idaho. This project explores how these institutions manage political and economic mandates for educational reform while preserving educational quality for students and teaching…

During 1980, many Western countries launched public administration reforms. These reform waves also blew over to many Asian countries. With the advent of globalization and the rise of knowledge-based society, education and innovation are regarded as the driving forces behind social and economic growth and development. To enhance the national…

The objective of this audit was to determine the extent to which the U.S. Department of Education (Department) had processes for ensuring that Federal Student Aid's (FSA) fiscal year (FY) 2020-2024 strategic goals, objectives, and related performance indicators were effective. The audit covered FSA's strategic planning and related activities from…