Library labs are dedicated spaces with highly trained library, IT, and research support staff. The staff are on hand to help teach faculty and advanced graduate students new and emerging methodologies and technologies. Such a lab is a place to engage in new ways of, for example, doing digital scholarship or putting Open Science into practice. This…

Monitoring student assistants' tasks effectively is a significant part of management. The BACC Squad at Dahlgren Memorial Library are student assistants who help maintain the printers, copiers and computers within the library. Since technology is a large part of their job, it is important that they use innovative tools for performing their tasks.…

After a comprehensive review of the major learning management systems (LMS) in 2019--2020, Schoolcraft College began a transition from Anthology's Blackboard Original LMS to the updated Blackboard Ultra Course View. The learning management system impacts or informs the daily work-flows of several key stakeholders. As such, it was imperative to…

This practice report details a large, four-year, public, research 1 (very high research activity), Hispanic Serving Institution's (HSI) approach to tackling barriers to timely graduation through the implementation of a virtual support center, the Graduation Help Desk (GHD). The GHD, established in late 2017, operates at the level of the provost's…

During the pandemic, instructional designers in higher education were busy helping the faculty members transition to remote teaching within a matter of days. However, urgent instructional design (ID) support was not uncommon before the pandemic, especially when supporting adjunct faculty members. After all, design constraints tend to exist in ID…

The COVID-19 pandemic ushered in pivotal changes in higher education as universities across the country closed campuses to slow the spread of disease. The global shift to online forums resulted in the need to rapidly rethink and reimagine the delivery of traditional in-person events. At Old Dominion University, the authors transitioned their…

As open educational resources (OER) becomes a more established concept, its growth and continued success not only center around the creation of new content but also depend upon the development and evolution of existing content, licenses permitting. The evolution of and persistent access to existing content requires easily editable works and the…

Community colleges are not immune to the challenges faced by the education sector as they try to continue providing quality learning experiences during the ongoing pandemic. Some might argue that COVID-19 exposed vulnerabilities that have long needed attention, such as the 16-week semester model, a heavy reliance on in-person learning, a lack of…

In the summer of 2010, to provide a "one-stop shop" service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC…

Since the late 1990s, internet-based distance-education programs have attracted students and instructors who could be geographically distributed: they could learn and teach from anywhere. However, the model for the staff who support distance-education programs was overwhelmingly the traditional place-based office with co-located physical and human…

This paper addresses the issue of sustainability in online learning in higher education. It introduces and discusses a five-level framework for helping higher education institutions to make the transition from enterprise to sustainable policy and practice in online learning. In particular, it responds to evidence in the literature regarding the…

The online placement test for the Community English Language Program (CLP) at Teachers College, Columbia University has been administered in a computer lab since 2015. While most of the components of this placement exam system are online, including registration, exam delivery, scoring, and score reporting, the COVID-19 pandemic elevated the need…

Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

The increasing availability of digital data in higher education provides an extraordinary resource for researchers to undertake educational research, targeted at understanding challenges facing the sector. Big data can stimulate new ways to transform processes relating to learning and teaching, and helps identify useful data, sources of evidence…

This article presents an interview with Rick A. Sheets, who has been working in learning assistance, faculty training, and technology support for over 30 years. He collaborated with Frank Christ as the co-founder and webmaster of the Learning Support Centers in Higher Education (LSCHE) website, a resource established in 1996 for learning center…