Park and Shaw shared the impact on organizations from unmotivated and unsatisfied employees link to higher turnover ratios. The use of emotional intelligence in manager training lowered employee turnover by 13%. The problem address in this Delphi study was that small utility companies do not have an emotional intelligence plan in place for…

The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

As a common form of renewable energy, wind power is generating more than just electricity. It is increasingly generating jobs for workers in many different occupations. Many workers are employed on wind farms: areas where groups of wind turbines produce electricity from wind power. Wind farms are frequently located in the midwestern, western, and…

This research presents an examination of student satisfaction related to online training for adult learners in the nuclear power industry. Both groups, the nuclear industry and its associated workforce, have demonstrable needs which might be met by such programs. The nuclear industry itself faces an expansion of facilities and services combined…

The graduate of the Gasfitter apprenticeship program is a certified journeyperson who will be able to: (1) apply the standards and regulations of natural and LP gas in order to provide the maximum of safety; (2) know the characteristics and proper use of each product; (3) be able to install and maintain pipe systems, appliances and equipment using…

To date, LIS studies of workplace information practices have primarily focused on occupations that require a university education, and, consequently, little is known about the information practices of blue-collar workers. This study uses a qualitative case study approach to examine the workplace information practices of a blue-collar worker--a…

The graduate of the Powerline Technician apprenticeship program is a certified journeyperson who will be able to: (1) responsibly do all work tasks expected of a journeyperson; (2) supervise, train and coach apprentices; (3) use and maintain hand and power tools to the standards of competency and safety required in the trade; (4) construct,…