Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

In public services delivery, action learning is increasingly employed in the hope of improving capacity to address complex, multi-casual and "wicked" social issues to improve the lives of citizens. Yet the understanding of how and why action learning might have potential for enhancing organizational or systemic capability rarely goes…

In 2003, the Maternal and Child Health Bureau (MCHB) released a "Strategic Plan for Early Childhood Health." In recognition of the critical role states play in the development of early childhood initiatives and of the unique contributions that state Title V programs can make to these initiatives, the Bureau operationalized their…