The advancement of educational technology enables universities to provide various online courses to fit the needs of different learners. However, the question is -- how do adult learners learn in this digital age, especially for those who had learned and developed their digital skills through experience and by self-exploring at their workplace? As…

A team of instructional designers, educators, and the School of Liberal Arts (SLA) academic program coordinator from a nonprofit online college, collaborated on producing short voice-over videos with interactive elements that address the most common technology frustrations of beginning students. These videos were inserted into the "Start…