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Staff Training for Business Process Improvement: The Benefit of Role-Plays in the Case of KreditSim
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Borner, Rene; Moormann, Jurgen; Wang, Minhong – Journal of Workplace Learning, 2012
Purpose: The paper aims to explore staff's experience with role-plays using the example of training bank employees in Six Sigma as a major methodology for business process improvement. Design/methodology/approach: The research is based on a case study. A role-play, KreditSim, is used to simulate a loan approval process that has to be improved by…
Descriptors: Banking, Staff Development, Financial Services, Role Playing
Assessing New Employee Orientation Programs
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Acevedo, Jose M.; Yancey, George B. – Journal of Workplace Learning, 2011
Purpose: This paper aims to examine the importance of new employee orientation (NEO) programs, the quality of typical NEOs, and how to improve NEOs. Design/methodology/approach: The paper provides a viewpoint of the importance of new employee orientation programs, the quality of typical NEOs, and how to improve NEOs. Findings: Although western…
Descriptors: Employee Attitudes, Staff Orientation, Program Improvement, Educational Quality
Learning Climate and Work Group Skills in Care Work
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Westerberg, Kristina; Hauer, Esther – Journal of Workplace Learning, 2009
Purpose: The overall aim of the present study was to investigate the learning climate and work group skills perceived by managers and their subordinates in the municipal elderly care, prior to a development project. The specific research questions were: Are managers' and their subordinates' perceptions of the learning climate related? and Does the…
Descriptors: Older Adults, Program Effectiveness, Educational Environment, Administrators
The "Push-Pull" Approach to Fast-Track Management Development: A Case Study in Scientific Publishing
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Fojt, Martin; Parkinson, Stephen; Peters, John; Sandelands, Eric – Journal of Workplace Learning, 2008
Purpose: The purpose of this paper is to explore how a medium sized business has addressed what it has termed a "push-pull" method of management and organization development, based around an action learning approach. Design/methodology/approach: The paper sets out a methodology that other SMEs might look to replicate in their management and…
Descriptors: Experiential Learning, Needs Assessment, Resource Allocation, Organizational Development
Engaging Workers in Simulation-Based E-Learning
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Slotte, Virpi; Herbert, Anne – Journal of Workplace Learning, 2008
Purpose: The purpose of this paper is to evaluate learners' attitudes to the use of simulation-based e-learning as part of workplace learning when socially situated interaction and blended learning are specifically included in the instructional design. Design/methodology/approach: Responses to a survey questionnaire of 298 sales personnel were…
Descriptors: Feedback (Response), Instructional Design, Staff Development, Web Based Instruction
Learning in a Network: A "Third Way" between School Learning and Workplace Learning?
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Bottrup, Pernille – Journal of Workplace Learning, 2005
Purpose--The aim of this article is to examine network-based learning and discuss how participation in network can enhance organisational learning. Design/methodology/approach--In recent years, companies have increased their collaboration with other organisations, suppliers, customers, etc., in order to meet challenges from a globalised market.…
Descriptors: Action Research, Occupational Safety and Health, Education Work Relationship, Social Networks