Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…

Cooperative Extension plays a vital role in supporting rural communities during crises and in building community resilience. Studies report that during the COVID-19 lockdown, producers in the USA reported concern about the demand for their fresh produce and needed information on marketing, digital marketing, community engagement, and collective…

This book addresses issues related to implementing Information and Communication Technologies (ICT) for upgrading the educational framework. It pays special attention to the utilization of technological tools and means in the formation of a qualitatively upgraded teaching and learning environment, as well as in dealing with crisis phenomena, as…