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Direct linkWilliam H. Weare; Jaena Alabi; John Fullerton – portal: Libraries and the Academy, 2025
This qualitative research study explored current reference models in academic libraries to determine what's working well and what isn't. Researchers conducted semi-structured interviews with 15 participants overseeing reference services at large, land-grant universities. The findings suggest that there is still perceived value in point-of-need,…
Descriptors: Academic Libraries, Library Services, Library Administration, Reference Services
