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Direct linkAlejandra J. Magana; Aparajita Jaiswal; Theodora Loyce Amuah; Mariana Zamora Bula; Mohammad Shams Ud Duha; Jennifer C. Richardson – IEEE Transactions on Education, 2024
Contribution: The study characterizes aspects of cognitive and metacognitive dimensions of team cognition of software development teams in educational settings. Background: The software development industry requires software engineers and developers to work in teams; for this, there is substantial research on teamwork in the context of the…
Descriptors: Computer Software, Engineering Education, Undergraduate Students, Teamwork
Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
