Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 2 |
Descriptor
Author
| Alejandra J. Magana | 1 |
| Aparajita Jaiswal | 1 |
| Christopher M. Cassidy | 1 |
| Janis Warner | 1 |
| Jennifer C. Richardson | 1 |
| Mariana Zamora Bula | 1 |
| Mohammad Shams Ud Duha | 1 |
| Theodora Loyce Amuah | 1 |
Publication Type
| Journal Articles | 2 |
| Reports - Evaluative | 1 |
| Reports - Research | 1 |
Education Level
| Higher Education | 2 |
| Postsecondary Education | 2 |
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkAlejandra J. Magana; Aparajita Jaiswal; Theodora Loyce Amuah; Mariana Zamora Bula; Mohammad Shams Ud Duha; Jennifer C. Richardson – IEEE Transactions on Education, 2024
Contribution: The study characterizes aspects of cognitive and metacognitive dimensions of team cognition of software development teams in educational settings. Background: The software development industry requires software engineers and developers to work in teams; for this, there is substantial research on teamwork in the context of the…
Descriptors: Computer Software, Engineering Education, Undergraduate Students, Teamwork
Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
