The author, a consultant who has worked on projects in the education, training and professional regulation arena for more than three decades, reflects on factors that make for successful interventions and sustainable project outcomes. Seven key factors are identified: (1) intellectual credibility, both in a substantive and methodological sense;…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This playbook provides ways in which State educational agencies (SEAs) and teams can blur the lines between high school, postsecondary education, and the workforce. SEAs play a significant role to Raise the Bar for student success by developing an "education-to-workforce" system focusing on Unlocking Career Success.