Prior work suggests that imagining helping others increases prosocial intentions and behavior toward those individuals. But is this true for everyone, or only for those who tend toward--or away from--helping more generally? The current study (N = 283) used an imagined helping paradigm and a battery of behavioral and self-report measures of trait…

This study focuses on examining the importance of affectivity and humour as part of Learning by Observing and Pitching In to family and community endeavours (LOPI). Specifically, it highlights the role of laughter in the form of a spontaneous expression of a certain type of humour. This laughter is the central element for coexistence during…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…