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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Peer reviewed
Download full textDebshila Basu Mallick; Brittany C. Bradford; Richard G. Baraniuk – Grantee Submission, 2023
OpenStax Kinetic is an innovative research infrastructure that aims to transform education and learning research in the digital age. With its access to large sample sizes, authentic learning environments, experimental control, scalability, security and privacy protection, Kinetic provides an unparalleled opportunity for researchers to study the…
Descriptors: Educational Research, Research Methodology, Electronic Learning, Adult Learning
