The need for workplace training about diversity, equity and inclusion is widely acknowledged. To date, however, there is conflicting evidence as to its effectiveness. Various aspects of design and content may be influential. This study explored the relationship between the terminology used in diversity training and trainee reactions. It employed…

The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

In cyber security education, hands-on training is a common type of exercise to help raise awareness and competence, and improve students' cybersecurity skills. To be able to measure the impact of the design of the particular courses, the designers need methods that can reveal hidden patterns in trainee behavior. However, the support of the…

Purpose: Software training is a new trend in software applications. A key problem with software training is that video tutorials are developed without considering the target audience. Although video tutorials are popular, little attention is given to their design features. This study aims to investigate how two multimedia research principles,…

Drawing on Glenn Fulcher's extensive work in performance-based language assessment of speaking, this paper explores the assessment of L2 speaking ability in local language testing contexts. For that purpose, I review Fulcher's influential work that highlights the relationship between the speaking construct, the task, the performance, and the…