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Managing Graduate Student Advisement Questions during a Season of Explosive Growth: Development and Testing of an Advising Chatbot
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Mitra, Reshmi; Schwieger, Dana; Lowe, Robert – Information Systems Education Journal, 2023
Many universities have, or are facing, the task of providing high quality essential customer services with fewer financial and human resources. The growing diversity of students, their needs and proficiencies, along with the increasing variety of university program offerings, make providing customized, ondemand, automated solutions crucial to…
Descriptors: Universities, Academic Advising, Artificial Intelligence, Faculty Workload