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How to Apply Service Operations Management Principles to Improve Student Engagement and Satisfaction
Peer reviewed
Direct linkTorabi, Elham; Vaziri, Baback; Connolly, Amy J. – Journal of Information Systems Education, 2022
Students complain that technical courses like operations management are boring, dry or unenthralling. If we characterize classroom learning between a student and an instructor as a knowledge-intensive service encounter, then students are a kind of "customer" who must interact with the classroom system and play a key role in their own…
Descriptors: Learner Engagement, Student Satisfaction, Business Administration Education, Administrative Principles
