This Praxis develops a machine learning (ML) model to address ransomware threats in higher education institutions (HEIs). HEIs are vulnerable to cyberattacks due to their open-access environments, diverse user bases, and decentralized IT systems. These vulnerabilities are compounded by limited budgets, heightened risks from increased digital…

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…