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Direct linkAlejandra J. Magana; Aparajita Jaiswal; Theodora Loyce Amuah; Mariana Zamora Bula; Mohammad Shams Ud Duha; Jennifer C. Richardson – IEEE Transactions on Education, 2024
Contribution: The study characterizes aspects of cognitive and metacognitive dimensions of team cognition of software development teams in educational settings. Background: The software development industry requires software engineers and developers to work in teams; for this, there is substantial research on teamwork in the context of the…
Descriptors: Computer Software, Engineering Education, Undergraduate Students, Teamwork
Powell, Anne; Barber, Connie S. – Journal of Information Systems Education, 2021
This teaching case presents a cross-team systems analysis and design case requiring integration of multiple, interdependent systems. Case deliverables are a mix of both traditional and agile methodologies. Students are introduced to methodology tools and techniques including data flow diagrams, use case diagrams, user stories, and…
Descriptors: Systems Analysis, Information Systems, Systems Development, Undergraduate Study
Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Download full textMukherjee, Aditi; Bleakney, Sarah – Information Systems Education Journal, 2019
This case study describes an alternative process-focused approach to a group project assignment in an undergraduate Systems Analysis and Design (SAD) course. This approach more closely reflects the incremental and iterative nature of Information Systems Development Projects (ISDP) through expanded scope, modified instructions, and reallocation of…
Descriptors: Group Activities, Undergraduate Students, Student Projects, Systems Analysis
Lee, Fion S. L.; Wong, Kelvin C. K. – Universal Journal of Educational Research, 2017
Systems analysis and design is a crucial task in system development and is included in a typical information systems programme as a core course. This paper presented a preliminary study on gender differences in studying a systems analysis and design course of an undergraduate programme. Results indicated that male students outperformed female…
Descriptors: Gender Differences, Systems Analysis, Systems Development, Undergraduate Students
Harris, Ranida; Wedel, Thomas – Information Systems Education Journal, 2017
This article presents a case scenario that may be used in system analysis and design, database management, and business analytics classes. The case document includes realistic, detailed information on the operations at the American Guild of Musical Artists (AGMA). Examples of assignments for each class and suggested reading are presented. In each…
Descriptors: Systems Development, Case Method (Teaching Technique), Vignettes, Information Systems
