To address the need for students to better comprehend process management concepts in an undergraduate-level operations management course, we proposed and examined the effectiveness of an experiential learning activity, the "Service Process Observation Exercise (SPOE)." After teaching process management topics in the form of a traditional…

Early childhood educators' work, especially with children and families experiencing vulnerability, is complex, highly skilled, and can place significant psychological burdens on educators. This may adversely affect educators' well-being and contribute to the high levels of attrition seen globally. This article reports on an evaluation of a…