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Hogan, Sean; Conlin, Kristin – Public Services Quarterly, 2019
The University of Baltimore Library was recently renovated. Part of the design in the newly renovated space was having one single service point, that we call the Information Desk. This desk serves as the public facing portal for what was previously three public facing service points to services by three separate departments, Academic Success,…
Descriptors: Academic Libraries, Library Services, Library Personnel, Student Employment
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Ashcroft, Tamasine; Bird, Lisa; Bull, Stephen; Harper, Polly; James, Ann-Marie; Robertson, Catherine – New Review of Academic Librarianship, 2020
In summer 2017, the University of Birmingham reconfigured from a subject librarian model of academic library support to a functional or task-based model, including the creation of a dedicated Engagement Team. Using case studies from the new team, an internal survey of staff across the University alongside a survey of librarians from other…
Descriptors: Learner Engagement, Academic Libraries, Library Policy, Librarians
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Scott, Rachel E.; Varner, Brannen – College & Research Libraries, 2020
This paper presents the results of focus groups conducted with student-parents at the University of Memphis. The objective of this study was to explore the research services and library spaces student-parents need to thrive in higher education settings. The results identify several ways in which academic librarians can support student-parents'…
Descriptors: Student Needs, Nontraditional Students, College Students, Parents
Baudino, Frank, Ed.; Briggs, Lea, Ed.; Johnson, Carolyn, Ed.; Meneely, Becky, Ed.; Young, Natasha, Ed. – Online Submission, 2020
Seventeen scholarly papers and twelve abstracts comprise the content of the twentieth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The twentieth Brick & Click Libraries Conference was held virtually. The proceedings, authored by academic librarians and presented at…
Descriptors: Academic Libraries, Librarians, Conferences (Gatherings), College Faculty