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Direct linkSkaggs, Danielle – Journal of Library & Information Services in Distance Learning, 2020
Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.
Descriptors: Computer Mediated Communication, Library Services, Academic Libraries, On Campus Students
