Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…

This paper focuses on a recently conceptualized construct--sense of authentic inner-compass (AIC)--and two parenting practices promoting it: basic autonomy-support (BAS) and inherent value-demonstration (IVD). Rooted in self-determination theory, sense of AIC refers to the perception that we have self-guiding values, aspirations, and goals, which…

The aim of this study is to determine the features of bullying in Estonian universities. In the spring of 2014, 864 faculty members answered our e-mail questionnaire. This questionnaire was based on the Negative Acts Questionnaire-Revised (NAQ-R22); eight additional items dealt with sexual harassment, cyberbullying, and work-related malpractice.…

The current study examined whether students' perceptions of school disorder influenced their psychosocial outcomes directly and indirectly via connectedness to school. The current study also explored moderation by the presence of a supportive figure in the school and investigated gender differences. Participants were 28,104 high school students.…

Background: Although callous-unemotional (CU) traits have been associated with bullying among children and adolescents, relatively little is known about whether each of the three sub-constructs of CU traits--callous, uncaring, and unemotional--are associated with bullying when they are considered concurrently in the analysis. Objective: This study…

Prior research has shown that college women in the United States are experiencing significantly high rates of verbal aggression (VA); approximately 20% to 30% of college women experience VA in their intimate relationships. Research has shown that familial conflict experiences directly influence these outcomes. Unfortunately, studies focusing on…

The aim of this study is to analyze the effects of parental knowledge, parental support, and family conflict through the affiliation with deviant peers on youth substance use (i.e., alcohol, cannabis, and other illicit substances), as well as unhealthy and antisocial behavior derived from substance consumption. A Spanish community sample was used…

Drawing upon the componential theory of creativity, cognitive evaluation theory and social exchange theory, the study reported in this paper tested a mediating model based on the hypothesis that abusive supervision negatively influences creativity sequentially through leader-member exchange (LMX) and intrinsic motivation. The study employed…

The purpose of the current study was to understand the association between bullying experiences (i.e., bullying, victimization, and defending) and social, emotional, and cognitive factors. The social factor was social skills (i.e., empathy, assertion, cooperation, responsibility); the emotional factor was emotional difficulties (i.e., personal…

We report on an effectiveness evaluation of the Youth Empowerment Solutions (YES) program. YES applies empowerment theory to an after-school program for middle school students. YES is an active learning curriculum designed to help youth gain confidence in themselves, think critically about their community, and work with adults to create positive…

Nordic welfare states have been very successful at reducing poverty and inequality among their citizens. However, the presence of a strong social safety net in these countries has not solved the problem of "socioeconomic exclusion", manifesting in such outcomes as chronic unemployment and welfare dependency. In an effort to understand…