The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

The objective of this study is to determine the effects of traditional training compared to technology-based rich media training and the results upon course dissemination and completion corresponding course indicators, reaction, learning, and behavioral change quantified using Kirkpatrick's four-level training evaluation model. The study aims to…

The Region 5 Comprehensive Center worked in partnership with the Tennessee Department of Education to develop a professional learning framework and toolkit. Although they were developed to meet the needs of education staff in Tennessee, the guidance can benefit other state education stakeholders in their efforts to ensure all professional learning…

The Adult Mentoring Assessment for Extension Professionals will help mentors develop an accurate profile of their mentoring style with adult learners and identify areas of proficiency and deficiency based on six constructs--relationship, information, facilitation, confrontation, modeling, and vision. This article reports on the reliability of this…