This study experimentally investigated the effectiveness of feedback on learner refusals in a computer-simulated academic advising session. Ninety participants were assigned to one of three conditions: implicit feedback, explicit feedback, and comparison group. Oral and written discourse completion tasks (DCTs) were administered in a pretest…

This study addresses a gap in the literature regarding the implementation of digital strategies in educational institutions, particularly universities. Despite significant advancements in the development of digital strategies, there remains a lack of commitment and vision for their effective implementation. This study systematically reviewed the…

Even before the COVID-19 pandemic upended the U.S. education system in spring 2020, another persistent, pernicious pathogen had long plagued American society: inequitable educational outcomes on the basis of income, race, and ethnicity. This is especially true for postsecondary access and attainment. Research shows the benefits of postsecondary…

College advisers were forced by COVID-19 to adapt the services they offer to effectively reach students online. While many say they have discovered more innovative and efficient ways to reach students, they also report a fair amount of challenges that have made certain tasks--such as protecting student privacy or working through the Free…

In an attempt to better support their students and reduce online course attrition rates, some brick-and-mortar K-12 schools provide their online students with an on-site facilitator who supports students face-to-face. However, little is known about how students perceive the support provided by their on-site facilitator and online teacher. For this…