Negentropy is a construct drawn from physics that can be conceptualized as the opposite of energy losses associated with normal organizational life. Over time, physical systems tend to "wind down" or entropy, eventually into disintegration. The application of negentropy to social systems, metaphorically, is the primary purpose of this…

Through Target 4.7 of SDG4 on 'quality education', Agenda 2030 invites governments to take ownership of progress towards ensuring 'Education for Sustainable Development' (ESD) becomes embedded into all levels of education. However, conceptual analysis suggests an ongoing blindspot related to the significance of systems literacy in fostering the…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This paper reviews the evolution of a senior level, live-client project development capstone class in the Analytics and Information Systems department of an AACSB accredited College of Business. The paper traces changes in methodologies and technologies leading to the current Scrum based approach, using ASP.NET Model-View-Controller, MVC, as the…

How can we dramatically increase the number of low income young people who graduate high school and earn a postsecondary credential by age 25? One strategy that reaches beyond traditional education boundaries is gaining traction: broad regional partnerships that bring together K-12 school districts and higher education with workforce development,…