Much of the literature in library leadership and management focuses on strategies and practices based on discrete attributes and sweeping human behaviors intended to improve operational effectiveness. This paper challenges the reader to build a mindset for leadership that reflects the real world, where leaders and managers work within parameters…

This case study looks at the work to develop initiatives to diversify Warwick University Library's collections, spaces and services, carried out in conjunction with our key student partners, Warwick's Library Associates. It explores the origins of the voluntary Library Associates scheme, with an emphasis on working in true partnership with…

In this chapter, we explore the organizational units, projects, and support that exist for digital literacy within the Vanderbilt University Library system. We frame the chapter chronologically, starting with the efforts of the past, then moving toward the present efforts, and concluding with where future efforts are going.

The University of Louisville's Ekstrom Library needed to remove 260,000 items from its shelves, and shift a further 95,000 within an extremely short deadline ahead of plans to redesign its third floor into an inviting, modern, student-friendly space for patrons to enjoy. The move faced three distinct challenges: space, item tracking, and…

Staff reorganizations and department mergers are common strategies libraries use to respond to changing needs and economic pressures. To make organizational changes work well, however, librarians need to consider how best to bring people on board and enable them to thrive in the new environment. This article argues that the creation of a core…

Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…

Across the sector, universities are transforming the student experience by reconceptualising the ways in which they partner with students. The academic library is at the heart of the university experience and libraries have a long history of collaboration and engaging with their communities. As such academic libraries are the perfect next frontier…

Access Service Departments are dynamic units that often thrive in an ever changing environment. This became more apparent as libraries across the world faced the outbreak of COVID-19. The Access Services Department of one mid-sized academic library was one of a handful of libraries in the state that remained open to serve patrons on campus. This…

This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…

Although the term lacks a standard definition, learning commons represent academic library spaces that provide computer and library resources as well as a range of academic services that support learners and learning. Learning commons have been equated to a laboratory for creating knowledge and staffed with librarians that serve as facilitators of…

At some point in our library career, we may find ourselves in charge of an intern, volunteer, part-timer or even full-time staff, whether of our own initiative or not. There might be an organizational shift: someone retires or divisions merge and you might find yourself in charge of one person, or many. Sometimes even a simple situation, such as…

In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…

Bent on improving the teaching and learning experience, enhancing the productivity of researchers, and increasing the visibility of research outputs, libraries are redistributing staff, reallocating resources, and reorganizing internal structures, all to better partner campus-wide. Nowhere is the impact of this push for service innovation and user…

How can academic libraries ensure their standards collections meet the teaching and research needs of science and engineering faculties? Nowadays, most academic libraries face financial constraints that greatly impact collection development. This article documents an academic library's experience with standards collections and the investigation…