Since the late 1990s, internet-based distance-education programs have attracted students and instructors who could be geographically distributed: they could learn and teach from anywhere. However, the model for the staff who support distance-education programs was overwhelmingly the traditional place-based office with co-located physical and human…

While there is a lack consensus as to whether orientations for online students should be completed on campus or online, research suggests that having an in-depth orientation and onboarding process increases the academic preparedness of online students and, consequently, improves retention. This action research study attempted to evaluate the…

With the increase in number of courses being offered online, there is an increase in the need for professional development support for instructors to teach online. The purpose of this study is to examine faculty perceptions on professional development needs for online teaching, specifically in the U.S. and in Germany. Based on a qualitative…

In the fall of 2017, the University System of Georgia (USG) embarked upon a robust study to determine the cost of delivering online education at each USG institution. An in-depth analysis related to the cost of online course and faculty development; technology and infrastructure; support services and; administrative services was conducted on each…