Aim/Purpose: This study attempts to apply gamification to support the training of small business owners in business web development from a work-based learning perspective. Background: Web design describes the process of creating a website and embodies many different aspects, such as webpage layout, content production, and graphic design. However,…

Purpose: This study aims to explore the relationships between employees' training orientation, organizational support for training and employees' training satisfaction. It also investigates the mediating role of perceived value of training in the relationships. Design/methodology/approach: Based on a literature review on training, the study…

The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Given the array of generations in the workplace and the variety of learning theories and technological exposure across those generations, many instructional design professionals argue that training should be tailored to these differences. We were skeptical of this assertion and sought to explore evidence for improved effectiveness in tailoring…

The pedagogy underpinning clinical psychology training is often reliant upon the acquisition and transmission of knowledge and the practice of skills. The dominant paradigm in the training of clinical psychologists emphasises competence-based training drawing upon a scientist practitioner model of practice, often underpinned by knowledge of…

Vocational education and training (VET) systems are characterized by both gender-specific occupational segregation and vertical occupational segmentation, leading to considerable differences in income and employment stability prospects across individual training occupations. For refugee men and women in particular, whose labor market positioning…

This study investigated the self-directed learning (SDL) attributes of call center employees and explored the impact of an adaptive learning intervention used within the corporate training program. In order to explore the perception of the learners, the self-rated scale of self-directed learner readiness (SRSSDLR) survey instrument was used to…

Should participation in employee trainings be mandatory or voluntary? This remains an important matter for organizations aiming at fostering employee development. Previous studies have provided mixed evidence about the merits of mandatory or voluntary training participation for transfer of training. One explanation for this is that these studies…

Purpose: The purpose of this paper is to explore more agile and effective learning processes that help identify potentially high-performing staff during workplace training. Design/methodology/approach: To test the efficacy of the learning-oriented assessment (LOA) process in workplace training, a pharmaceutical sales organization implemented an…

Causal inference regarding a hypothesized mediation mechanism relies on the assumptions that there are no omitted pretreatment confounders (i.e., confounders preceding the treatment) of the treatment-mediator, treatment-outcome, and mediator-outcome relationships, and there are no posttreatment confounders (i.e., confounders affected by the…

Purpose: Given the exponential and massive technological disruption in work that Industry 4.0 will lead to, nowadays, authors and practitioners within the field of education and training are witnessing increased attention on the features of and threats to employability and integration in current labor transformations. The purpose of this paper is…

Background: Cultivating students' problem-solving knowledge and skills in the workspace has been regarded as a primary goal in technical and vocational education. To this end, students are usually guided to complete the learning of workspace knowledge and skills by following the question, prompt, interaction and evaluation (QPIE) procedure.…

Evolving from its instructional design origins and directly related to contemporary learning experience design (LXD), learning design has emerged as a movement within the field of workplace learning and development that seeks to shift the focus of training and education from the content to the learner. The origins of this learner focus can be…

Purpose: The ability to measure cognitive load in the workplace provides several opportunities to improve workplace learning. In recent years, virtual reality (VR) has seen an increase in use for training and learning applications due to improvements in technology and reduced costs. This study aims to focus on the use of simulation task load index…

Training needs reassessment at times requires extra time and effort in asking questions, doing surveys, or doing interviews. By extracting themes and key concepts from trainees' online narrative feedback after training, this research explored a mixed way of human and computational analysis on trainees' perception of training deficiencies to weave…