Purpose: This paper primarily aims to identify the multilevel learning processes emerging from abrupt telework implementation in a public knowledge-intensive organization (KIO) amid the COVID-19 crisis. Design/methodology/approach: This single-case process research was guided by interpretivist epistemology. Empirical data from documentary research…

In early March 2020, the COVID-19 pandemic changed the situation of thousands of higher education institutions around the world. The spreading virus not only imposed remote education, but it also brought tremendous changes in university management. The introduction of new educational and administrative solutions was a huge logistical and financial…

Purpose: The paper posits that the enforced work from home (WFH) arrangement due to COVID-19 provides a unique setting for the study of trust in changing contexts. The purpose of this study, therefore, is to examine to what extent COVID-19 WFH changed trust relationships among remote employees, their managers and organisations and how this has…

This qualitative study used the Burke-Litwin organizational change model as its primary framework to understand the lived experiences of community college educators who were first to transition to remote work during the 2020 global pandemic. The purpose of this research was to examine the lived experiences of community college remote workers in…

The COVID-19 pandemic has been the source of large-scale disruption to the work practices of university staff, across the UK and globally. This article reports the experiences of n = 4731 professional services staff (PSS) working in UK universities and their experiences of pandemic-related work disruption. It specifically focuses on a transition…

Like many services globally, the sudden work-from-home mandate due to the COVID-19 pandemic in 2020 disrupted research at Canadian post-secondary and affiliated organizations. Research administration professionals, who are an integral part of the research enterprise at these organizations, and who support and manage research activities were no…

Employees that telework do so for different reasons, including being environmentally responsible, freedom and flexibility, autonomy, and dependent care. However, when the global pandemic COVID-19 hit, the number of teleworking individuals abruptly increased, including but not limited to the education field. There is limited research on how the…

Working from home as a preventive measure against the spread of COVID-19 has extensively impacted the mental health of academics worldwide. Interviewing 73 Indonesian academics who are also mothers, the current article investigates key impacts of mental distress among them during enforced remote working in the country, and how they encountered…

This case study describes the plans and innovations that contributed to the successful transition from traditional, in-person working to working virtually at Gallaudet University during the COVID-19 pandemic. On March 13, 2020, Gallaudet closed its campus to non-essential employees and transitioned to remote work due to the global coronavirus…