The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

Our study uses an interdisciplinary theoretical lens to understand the complexity of community building as a precursor to restorative practices. Key to these measures is that offenders take responsibility for their actions and undergo reintegration into the school community. Yet, until these students feel they belong to the school community in the…

This paper investigated the causes, consequences and control of students' crises in public and private universities in Nigeria. Students' crises involve making protest by students' in pressing their demand on various issues with university authorities. In this regard, the study population comprised all the 81 universities in the country from which…