Open and distance learning (ODL) activities aim to meet the expectations and needs of different individuals, societies, and systems by ensuring the continuation of learning with a lifelong learning philosophy and an egalitarian policy for everyone, regardless of time and place. Support services, which address the differentiated expectations and…

This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Qualitative research has been strongly affected by the COVID-19 pandemic, highlighting the possibilities that Voice over Internet Protocol (VoIP) technologies such as Skype, WhatsApp, and Zoom offer to qualitative scholars. Based on the experience of using such technologies to collect qualitative data for our PhD studies, we present how we dealt…

e-Learning systems nowadays become vital for many universities in developing countries. They are useful for increasing educational quality and providing students with high-quality learning resources. However, how to attract students to use e-learning systems and how to improve their learning outcomes through e-learning are still difficult…

This study assessed Information and Communication Technology (ICT) Proficiency of Secondary School Teachers in Auchi Polytechnic Staff School. The study employed a descriptive surveyed design and purposive sampling techniques to select fifty-three (53) respondents for the study. A structured questionnaire was used to collect data. The data…

Computer system is useful for improving real time and interactive distance education activities. Especially in the case that a large number of students participate in one distance lecture together and every student uses their own computer to share teaching materials or control discussions over the virtual classrooms. The problem is that within…

Despite the last few years' growth in awareness of open-source software in schools and the potential savings it represents, its widespread adoption is still hampered. Randy Orwin, technology director of the Bainbridge Island School District in Washington State and a strong open-source advocate, cautions that installing an open-source…

Current technology enables schools to provide remote or virtual computing labs that can be implemented in multiple ways ranging from remote access to banks of dedicated workstations to sophisticated access to large-scale servers hosting virtualized workstations. This paper reports on the implementation of a specific lab using remote access to…

For Americans to engage in a global information society, it is critical that they have access to high-speed, high-bandwidth Internet, meaning broadband. Network connectivity opens up a wealth of possibilities to K-12 educators. While it has the potential to result in fundamental changes in teaching methods, it can definitely be used to enhance…

The Portuguese came to Macau in the 16th century, Macao has become part of China again since 1999. Under the strong economic growth in recent years, the Macao government has invested substantial human, material and financial resources for the implementation of IT in education in Macau since 2001. This paper reviewed the development of IT in…

Information technology (IT) professionals face markedly different kinds of challenges in developing countries from the ones in developed countries. Based on the research literature and our fourteen years of fieldwork in Iringa, Tanzania, we have identified eight groups of technical characteristics of IT work that significantly affect the work of…

Secondary vocational-technical education programs in Mississippi are faced with many challenges resulting from sweeping educational reforms at the national and state levels. Schools and teachers are increasingly being held accountable for providing true learning activities to every student in the classroom. This accountability is measured through…

Lack of accessibility in the design of e-learning courses continues to hinder students with vision impairment. E-learning materials are predominantly vision-centric, incorporating images, animation, and interactive media, and as a result students with acute vision impairment do not have equal opportunity to gain tertiary qualifications or skills…