Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

The teaching of mathematical modeling to undergraduate students requires that students are given ample opportunity to develop their own models and experience first-hand the process of model building. Finding an appropriate context within which modeling can be undertaken is not a simple task as it needs to be readily understandable and seen as…