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Direct linkBerry, Teresa U.; Milewski, Steven D.; Sexton, Manda C.; Sharp, Allison L.; Williamson, Jeanine M. – Public Services Quarterly, 2020
Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…
Descriptors: User Needs (Information), Citations (References), Bibliographies, Library Instruction
Izenstark, Amanda K. – Public Services Quarterly, 2009
With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…
Descriptors: Reference Services, Library Services, Computer Software Reviews, Computer Software Evaluation
