Implementing an enterprise resource planning (ERP) system is a major undertaking for any higher education institution, with many challenges along the way. More than three years ago, Roane State Community College began a journey to implement an ERP system. Roane State recently completed a very successful implementation of the SunGard Banner Student…

The type and amount of student interaction with major socializing agents on campus--faculty and their peers--determine the impact of college on students. Much of the research on postsecondary education links the quality of peer interactions directly to student learning outcomes and satisfaction with the college experience, and Alexander Astin went…

At most universities a student typically goes to a bookstore to purchase the textbook recommended by the professor for a course. The student may choose to purchase a new or used textbook, or, as occurs more frequently now, an e-textbook. Nearly 40% of college students choose not to purchase textbooks at all, however, due to the costs. Generally,…

The University of Washington (UW) adopted a dual-provider cloud-computing strategy, focusing initially on software as a service. The original project--to replace an obsolete alumni e-mail system--resulted in a cloud solution that soon grew to encompass the entire campus community. The policies and contract terms UW developed, focusing on…