The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

It seems, at times, that a frantic race persists to ensure that a child, in the crucial learning stages of early elementary education, acquires the appropriate reading level before he or she "gets behind." Though there are obvious issues with branding a book "Grade Level One" or "Reading Level 2.2," it is nevertheless…