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Direct linkKendrick, Kaetrena Davis – Public Services Quarterly, 2011
The core duties of the reference librarian inherently mandate that the work environment is not unlike a kaleidoscope: Students and faculty revolve within and around the library, and reference and public services workers do the same; every move temporarily redesigning the library, its collections, and even its very role on campus into something…
Descriptors: Access to Information, Reference Services, Library Services, Web Sites
Smith, Fred W. – Journal of Access Services, 2009
This article summarizes discussions on listservs. Topic covered are circulation policies regarding patrons from other colleges, the shelving of sacred books, laptop circulation, Ariel vs email attachment for interlibrary loan, best software for remote instruction, paper copies of ereserves, interlibrary loan privileges for alumni and policies…
Descriptors: Electronic Mail, Library Services, Social Networks, Library Automation
Thomas, Melanie – Journal of Access Services, 2007
With the expansion in quantity of full-text content material made available through online database subscriptions, aggregator services, and over the Internet, the need for print materials seems to have diminished over recent years. Growing, too, are the numbers of students taking advantage of distance learning opportunities, scattered miles and…
Descriptors: Distance Education, Internet, Best Practices, Computer Software Evaluation
Whang, Michael – Journal of Web Librarianship, 2007
Measuring website success is critical not only to the web development process but also to demonstrate the value of library services to the institution. This article documents one library's approach to the measurement of website success. LibQUAL+[TM] results and strategic-planning documents indicated a need for a new type of measurement. The…
Descriptors: Strategic Planning, Metric System, Academic Libraries, International Organizations
Whang, Michael; Ring, Donna M. – Journal of Web Librarianship, 2007
Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…
Descriptors: Strategic Planning, Library Services, Academic Libraries, Web Sites
Blummer, Barbara – Journal of Web Librarianship, 2007
This paper discusses the use of online learning communities for library professional organizations to promote collaboration and learning. The addition of an online learning community component to a library organization expands collaborative and educational opportunities for members through a virtual environment. Although technologies used to…
Descriptors: Electronic Learning, Needs Assessment, Online Courses, Cooperation
