Researchers claim that pedagogical agents engender opportunities for social learning in digital environments. Prior literature, however, has not thoroughly examined the discourse between agents and learners. To address this gap, we analyzed a data corpus of interactions between agents and learners using open coding methods. Analysis revealed that:…

Conflicts occur when learners interact with pedagogical agents and virtual characters. Such conflicts--arising from technological limitations, psychosocial perceptions, and pedagogical inadequacies--hinder communication and interaction between virtual characters and learners, and impede successful engagement with learning tasks and experiences. To…