Relatively recent developments, ranging from microfilm catalogs to networked circulation systems, have the potential of removing much of the uncertainty from the routing of interlibrary loan requests. The opportunity of purchasing location and availability information changes the performance of a model interlibrary loan network. Data collected in…

The development of a mathematical model of the Illinois Library and Information Network (ILLINET) is described. Based on queueing network theory, the model predicts the probability of a request being satisfied, the average time from the initiation of a request to the receipt of the desired resources, the costs, and the processing loads. Using a…