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An Unfinished History: A Developmental Analysis of Reference Services in American Academic Libraries.
Peer reviewed Peer reviewed
Rothstein, Samuel – Reference Librarian, 1989
Discussion of the information services offered by American university libraries begins with historical background. Topics related to contemporary reference service are then covered, including goals and priorities; fees; management; measurement; unobtrusive testing; reference personnel; and the online revolution. The future impacts of changing…
Descriptors: Academic Libraries, Futures (of Society), Higher Education, Library Automation