Describes the dimensions and components of expert systems and their applications in libraries. Discussion of ways in which the productivity of library public services could be improved by using expert systems focuses on reference and bibliographic instruction applications. (four references) (MES)

Discusses the need for administrators of library technical services to be leaders, if they are to cope effectively with changing technologies. The ability of leaders to effect change, apply critical thinking skills to problems, plan, and motivate staff is examined in terms of the development of technical services. (7 references) (CLB)

Discusses users' expectations of academic libraries and suggests that a commitment to making the library a learning organization will result in improved library staff and strengthened services. Topics include technological changes; the role of innovation in learning organizations, including systems thinking, mental models, and team learning; and…

Describes technological and societal changes affecting libraries and advocates for transformational leadership. Strategic planning, creativity, innovation by substitution, intrapreneurs, gender differences, changing metaphors, risk taking, and communication are discussed; and the difference between managers and leaders is explained. (Contains…