Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…

Project-based learning is a better method than formal education for solving work-related problems. A learning network approach makes the relationship between competence and work explicit and provides a typology of learning projects--liberal, vertical, horizontal, and external--depending on who organizes projects and for what purposes. (SK)