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Owen, Jane; Robson, Andy; Yarrow, Dave; Appleby, Alex – 2003
In order for learning providers to become learning organizations, their services must be delivered effectively. The Learning PROBE (Promoting Business Excellence) was created for the learning and skills sector and was in use by nearly 100 colleges and work-based learning (WBL) providers by April 2003. PROBE has assisted 3000 organizations across…
Descriptors: Adult Education, Adult Programs, Benchmarking, College Programs
Hawksley, Rosemary; Owen, Jane – 2002
Common factors among high-performing distance learning (DL) programs were examined through case studies at 9 further education colleges and 2 nonsector organizations in the United Kingdom and a backup survey of a sample of 50 distance learners at 5 of the colleges. The study methodology incorporated numerous principles of process benchmarking. The…
Descriptors: Benchmarking, Case Studies, Data Collection, Delivery Systems