This handbook, which is intended for workplace literacy practitioners and trainers, examines how to develop and evaluate workplace literacy. Discussed in chapter 1 are the following: current practices in workplace literacy programs, literacy demands on workers and ways of addressing them through workplace education programs, and the importance of long-term education and custom-designed instruction. Chapter 2 details the following steps in the process of planning a workplace literacy program: establishing a planning group, analyzing the need for education, locating funding sources, and gaining management and employee support. Examined in chapter 3 is the process of conducting a literacy task analysis and using the findings to design curriculum materials relevant to learners' jobs. Suggestions are provided for customizing a curriculum and supplementing it with suitable off-the-shelf materials and job aids and for recruiting learners to a workplace literacy program. In chapter 4, the process of evaluating a workplace literacy program from the perspectives of formative and summative evaluations is explained. Contains a 10-item annotated bibliography of further resources and a 36-item reference list are included. Appended are 46 overhead transparency masters that provide a broad outline summary of each chapter. (MN)