Customer Service: A Critical Factor in Library System Selection.

Machovec, George S.

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ERIC Number: EJ479822

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0737-7770

EISSN: N/A

Available Date: N/A

Customer Service: A Critical Factor in Library System Selection.

Machovec, George S.

Online Libraries and Microcomputers, v11 n8-9 p1-3 Sep 1993

Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW)

Descriptors: Access to Information, Cooperation, Cost Effectiveness, Costs, Integrated Library Systems, Library Automation, Selection, Time Management, User Needs (Information)

Publication Type: Guides - Non-Classroom; Opinion Papers; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A