Most computer users have to deal with major software upgrades every 6-18 months. Given the pressure of having to adjust so quickly and so often, it is reasonable to assume that users will express emotional reactions such as anger, desperation, anxiety, or relief during the learning process. To date, the primary emotion studied with respect to…

Little research has been done examining the role of errors in learning computer software. It is argued, though, that understanding the errors that people make while learning new software is important to improving instruction. The purpose of the current study was to (a) develop a meaningful and practical system for classifying computer software…

Describes a study of 647 preservice teachers in Ontario that used the Computer Ability Survey (CAS) to assess 4 components of computer literacy: software ability, awareness, programming skill, and perceived control. Correlations and validity for the CAS are discussed, and results of a principal-components factor analysis are reported. (Contains 39…

Researchers of computer ability have been largely influenced by the Galtonian perspective of intelligence assessment: a predominantly linear, construct-driven model based on identifying statistically determined factors. The use of this methodology, though, has far more to do with utility than theoretical rigor. Notably absent from this kind of…